ICT Africa Tenders

 Call Management Solution
 Tender Number: RFP    , Kenya   Expires:08/20/2014
 
PADDY MICRO-INVESTMENTS LIMITED

REQUEST FOR PROPOSAL: CALL MANAGEMENT SOLUTION

Paddy Micro-Investments Limited calls for proposals for the supply and installation of a call management solution.

The scope of the work includes: Infrastructure Assessment, documentation and approval, Instance tuning and SQL Tuning, Configuration, Testing of digital cards and trunks, Configuration of PABX system features to client needs, Call routing, IVR configuration, Call Recording, Reporting Customization, Conferencing, Computer Telephony Integration, Backup and Recovery Configuration, CRM Integration and Database cloning (CRM), SMS confirmations with ticket numbers sent to callers, Shell scripting and automation, Quality monitoring/ Quality Assurance, Server incidence management, Training, Documentation and Wiki Support.

Interested vendors may obtain further information from Mr. Sam Wambugu at info@paddymicro.co.ke or 0704 848 924

or Mr Victor Mwenda on 0726 261 585.

The deadline for submission is 20th August, 2014 at noon. The bids will be deposited at the tender box at Paddy

Micro-Investments Limited.

The tender submission address is:



Attention: Sam Wambugu

Paddy Micro-Investments Limited

P.O Box 100960 – 00101

Nairobi Kenya



Anticipated Timelines:



Submission: 20th August, 2014

Demo/ Site Visit: 25th-28th August, 2014

Negotiation: 29th August, 2014

Mobilization: 1st September, 2014