ICT Jobs in Africa

Director IT Relationship Mgmt,   Johannesburg,   South Africa
Microsoft IT delivers technology solutions and services that drive innovation and business value throughout the company. User Experience IT is the division of Microsoft IT responsible for bringing those solutions and services to more than 100,000 employees worldwide. The Director IT Relationship Management is the front line of Microsoft IT to the field. We work side by side with Microsoft’s subsidiary executive leaders and country managers to ensure that the 640 branch offices in 90 countries around the world run at peak efficiency. We are the first to innovate with new technology, the first to respond when our clients need help, and the first to explain how we do world-class IT to customers.

The Director Relationship Management acts as an advocate for the business value of technology both inside the Company and with customers, partners and industry representatives. We are a highly collaborative group that spans the globe. We team-up and apply our subject matter expertise and problem solving abilities regardless of geography and language. We are technologists and business people without borders. We are current looking for an experienced Account Manager/Relationship Manager supporting our US Business Stakeholders.

Key accountabilities include:

o Position the IT organization as a strategic partner and integral part of Area & Country leadership teams by developing & managing direct relationships with key stakeholders, influencers & subject matter experts.
o Set appropriate expectations through establishment of effective Conditions of Satisfaction with appropriate Stakeholders.
o Participate in delivering a South Africa and WECA Account Plans in partnership with IT and business team members, and ensure a holistic approach to delivery of this plan.
o Act as the bridge between Microsoft IT and Field Business leadership, understanding and articulating the contexts in which both groups operate, and influencing to ensure priorities are aligned to deliver maximum business return on IT investment.
o Work with both the Area & Country leadership teams as well as Corporate IT to establish a realistic and cohesive strategy for process, tools & data investment in the field.
o Work with business partners to translate business strategies into tangible improvement plans aimed at bringing about a measurable improvement in the ‘as-is’ process.
o Ensure that the region can build or access the skills, knowledge and experience it needs to meet its planned business outcomes.
o Provide close strategic technology and innovation advice, support and counsel to senior management, business units as well as line managers to achieve business objectives and profitability as well as enhancing organizational effectiveness.
o Play a leading role with outside customers and other key parties, such as Government entities, to promote Microsoft technologies and to showcase best practices.

Successful candidates will demonstrate highly developed relationship skills, capacity for strategic thought leadership and ability to solve highly unstructured business problems.
A BA/BS degree in business, IT, or related field
Master’s degree in business, IT, or related field a plus
10+ years’ experience in software industry, experience at Microsoft preferred.
Excellent interpersonal, verbal, written, and presentation skills are also required. Candidate must possess a proven track record for excellent leadership, decision-making, and negotiation.
Strong cross group collaboration skills and leadership experience
Ability to evangelize to and educate senior executives (technical staff and non-technical staff ).

About This Company:

At Microsoft, we're about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.

Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We're passionate about what we do.

What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you'll find that amazing things really do happen here.
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