ICT Jobs in Africa
|MS System Engineer Application Virtualisation (Citrix),   Johannesburg,   South Africa|
This position is for a System Engineer that will work with a team of more junior people and will be responsible for 3rd level support. The responsibility also includes relationship management with the business and service management of the complete solution supporting the call centre environment. Manage the day-to-day operational functions and facilities within Centurion environment.
The Incumbent will be responsible for:
Provide tier 3 problem solving.
Design and deliver systems performance and capacity management and reporting.
Define product and/or platform architecture and roadmap.
Compile, maintain and distribute relevant documentation.
Identify risks to the company and direct/escalate accordingly.
Ensures optimum utilisation and configuration of installed infrastructure.
Implement proper continuity measures to ensure timely recovery of systems according to business guidelines.
Proactively manage the environment to honour required service levels.
Provide an efficient and informative mentoring / coaching function.
Good understanding of systems, technology and emerging technology
Integrating of systems
Cognitive / Problem Resolution
Good communication skills at all levels
Sound incident analysis and logical troubleshooting skills.
Work with minimal supervision
All candidates must demonstrate living the MMI Values
Desired Skills and Experience
Experience & Qualifications
Degree/Diploma in IT/IS/Computer Science (Citrix Certification needed)
4 - 5 years relevant years’ of experience in Citrix Farm Design/Administration
Extensive experience in supporting Infrastructure around the Citrix Platform
Must have proven Citrix XenApp, CSG, Netscaler Experience in a Large environment
Must have experience of comparative Technologies such as VMView, Horizon, vApp etc.
Good understanding of the Microsoft Server Platform Stack
Good understanding of Networking Concepts and WAN Delivery Techniques in order to facilitate optimal design
Other Senior Level Application/System or Infrastructure skills would be seen as highly advantageous
About this company
MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The core businesses of MMI are long and short-term insurance, asset management, savings, investment, healthcare administration and employee benefits. These product and service solutions are provided to all market segments through operating brands Metropolitan and Momentum.
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