ICT Jobs in Africa
|IT Support Specialist,   Cape Town,   South Africa|
Creating relationships and obtaining buy-in with Customers with regards to the Service Level Management function/process.
Negotiating Service Level Requirements and Service Level Agreements with Customers.
Creating Service Level Reports of IT Services for Customers.
Planning Service Reviews and facilitating meetings.
Ensuring Service Level Targets / Service Level Objectives within SLAs are met.
Updating the Service Level Management process when necessary
Ensuring that all templates for the Service Level Management process are up to date.
Ensuring all backend agreements for SLA’s are established, including Operational Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.
Building strong relationships with internal and external IT service groups, and other ITIL processes, in particular Availability Management, Problem & Incident Management, IT Service Continuity Management, Service Request Management, and other IT Service Management processes.
Identification of stakeholders, customers, key users.
Qualifications and Experience
Business Analysis experience
TOP ICT AFRICA HEADLINES
Nigerian Govt to Build $1 Billion ICT Coy
By Abbas Jimoh and Victoria Onehi The Federal Government has said it would build a $1bn Information Communication and Technology (ICT) company i..
MTC Namibia Erects 14 New Transmission Towers
By Ngaevarue Katjangua Windhoek — The Mobile Telecommunications company (MTC) has erected 14 new network towers countrywide over a period of f..
FiberGuide Signs an Agreement with Optical Technology Training (OTT) to Deliver Certified Optical Networking Courses in Africa.
The in-depth 5 day training course in optical networking is a key enabler for well-designed and implemented national backbones, metro networks, ..
Uber Fare Boost Raises Income for Drivers, But will it Last?
Uber driver partners are paid 75% of the fare paid by the riders. It follows that when Uber continuously reduce rider fares, partner driver revenue..