Staff Writer, http://mybroadband.co.za
March 13, 2013
Users in Gauteng, Durban, and Cape Town are reporting that they are unable to connect with their Afrihost and Axxess ADSL accounts.
Afrihost confirmed the problem at around 08:30 and said that it had been resolved.
Problems persisted and at 09:20, Afrihost said it had identified the root cause of the problem and was busy resolving it.
Afrihost’s representative on the MyBroadband forum recently provided an update on what caused the problem and why customers are still unable to connect:
An issue at the data centre where our JHB IPC [IP Connect – Telkom’s wholesale ADSL product] is located caused the IPC to temporarily go down, as we lost connectivity on the network. The IPC was immediately brought back up, but all the affected clients (in the Northern Region) were disconnected and then needed to re-authenticate.
Afrihost explained that the flood of requests to authenticate is massive, and that they are trying to find ways to get them through more efficiently so every one can get back online.
Users in other regions who disconnected their sessions, or are connecting now, will experience the same issue since all clients authenticate on the same management system, Afrihost said.
“So that’s why some clients in Cape Town are also not getting online.”
Afrihost said that once users are authenticated they should avoid disconnecting their session, running Fix My Line, “or anything like that” as it may take you a while to reconnect.
We’re still awaiting a full report from MTN on exactly what caused the network problem that started the whole thing, but for now our priority is restoring full and normal ADSL connectivity to affected clients.
Afrihost said they will keep users updated and asked everyone to be patient.
“Understand that we’re doing everything that can be done, and thinking about ANY possible solutions,” Afrihost said.