ICT Africa Headline News

Telkom downtime from cable theft in Pretoria

12 March, 2013
Staff Writer, http://mybroadband.co.za/
March 12, 2013

Telkom services in the Danville, Elandspoort, and Phillip Nel Park suburbs in Pretoria have been disrupted as a result of cable theft, the company announced in a press statement on Tuesday (12 March 2013).

Customers with the exchange code 238 in these areas are affected. This includes roughly 650 residential, business and corporate customers.

No hospitals or other essential services are affected, Telkom said.

“We apologise for the inconvenience caused to our customers by this crime and assure the community that Telkom has deployed several teams to work around the clock to restore the affected services as soon as possible,” said Theo Hess, head of network field services at Telkom.
Telkom said that it has hauled the new cable in and the services will be restored progressively until close of business on Friday15 March 2013.

In Telkom’s ongoing efforts to counter the scourge of copper cable theft, Hess explained that it has adopted various interventions, including:

Proactively alarming critical and sensitive cable routes and employing services of armed security firms.
Deploying various wireless technologies that are alternatives to copper.
Assessing vulnerable aerial cable routes and, where feasible, these are buried underground.
Working closely with the Non-Ferrous Theft Combating Committee (NFTCC) under the auspices of Business Against Crime and the South African Police Services, to jointly find ways of protecting our cable network.
Implementing a national campaign to raise awareness of the Company’s toll-free crime-report line (0800124000) as the co-operation and support of all communities is vital in stamping out cable theft. Telkom said it urges all members of the public to help them by making use of this number if they see any suspicious activities.

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