ICT Africa Headline News

MTN Empowers Customers With Benefits of Data Communications

11 July, 2014

Source: Government of Ghana


MTN Ghana continues to invest in data technology to improve customer experience and broaden opportunities for Ghanaians to reap the benefits of communications technology.

The Corporate Services Executive of MTN, Mrs Cynthia Lumor, who made the statement during engagements between MTN officials and senior members of the media in the Western and Central regions of Ghana, added that MTN was the only telecommunications provider in Ghana to have met the license conditions for the roll-out of 3G sites in the country.

The regional Editor's fora, which formed part of MTN's regular engagements with the media, aimed to update journalists on recent operations, trends in telecommunications and MTN's plans for network expansion and upgrades in the two regions and across the country. It also provided an insight into MTN's investments in social interventions.

The fora, to be replicated in all the remaining regions of the country, provide MTN Ghana the unique opportunity to obtain direct feedback on the company's operations from the media who are key stakeholders to MTN's business.

The Western and Central Region engagements followed similar interactions held in Accra, Sunyani and Kumasi earlier this year.

Mrs Lumor said MTN had consistently adopted a strategic and systematic approach to expanding and updating the network in order to provide reliable services that were relevant to the lives of our subscribers.

She said starting with fewer than 900 2G sites when MTN began operations in Ghana, MTN now had over 2275 2G sites and 1090 3G sites as well as over 4000 Km of fibre.

These investments, she said, were to empower customers to do more with voice and data, use today's devices to improve efficiencies, stay in touch, expand business opportunities and to support the innovations developed in order to be prepared for what customers needed in future.

Mrs Lumor condemned the frequent fibre cuts and battery thefts at MTN sites that posed major challenges that hindered implementation and affected the delivery of quality services to customers.

For his part, the Regional Technical Manager for the Western and Central business district, Mr Teddy Hayford-Acquah, disclosed that MTN was increasing the data speeds in both the Western and Central regions to enhance the data experience.

Furthermore, Mr Hayford-Acquah said, MTN was, among other things, building a new 27-Km fibre route from Winneba Junction to Agona Swedru and at the same time planning to reconstruct the 180-Km fiber route from Apimanim to Elubo.

He said data was key and that all the necessary steps were being taken to ensure that customers got value for their money, adding that there were currently 196 2G sites and 54 3G sites in the Central region and 232 2G sites and 88 3G sites in the Western region.

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