In a bid to promote service delivery in all their outlets, Artcaffe has embraced technology in its business strategy and entire operational system using a customized mobile phone application. The application was built by one of Nairobi's upcoming developers, Olive Tree Media.

The android app running on version 4.3 tablets was built from scratch in collaboration with Artcaffe's management team, giving them a tool that is simple yet able to comprehensively capture the needs of their dynamic business.

According to Artcaffe's IT project overseer, Jeff Rono, the introduction of the tech system was intended to primarily create an environmentally friendly paperless system that is efficient and promotes better time and resource management practices across the board.

"The state of the art Logistics Centre, which houses over 100 staff was created to serve the needs of Artcaffe's ever expanding chain and the complex and demanding requirements of a fast paced restaurant business. The growing efficiency of the centre has led to a positive trickle-down effect on service delivery and sales," explains Jeff.

The new app will help Artcaffe staff track orders and follow-up on them efficiently, as a result, better service for the customers.