ICT Africa Headline News

Samsung Launches 'Dr. Samsung' Free Service Campaign in Nigeria

18 June, 2014

Source: CIO East Africa

Samsung Electronics has launched Dr. Samsung, a free service campaign for its Nigeria-based clients.

The campaign runs from June 16 to 29, 2014 at selected locations across the country. Dr. Samsung will offer free service on all products, both under warranty and out of warranty items such as mobile phones, television, audio visuals, digital cameras, I.T. products and home appliances sold in Nigeria.

Samsung SmartCare engineers will be present to conduct the servicing at specified activation locations starting in Abuja, Port Harcourt and Lagos during the two weeks campaign.

Samsung customers can take their products to these special service centres and for details regarding service centers, area, product specification they can also call: 0800-72678.

This service hotline will remain open 24/7 throughout the duration of the campaign.

Commenting on the campaign, Mr. Brovo Kim, managing director, Samsung Electronics West Africa, said, "Dr. Samsung is a reaffirmation of our commitment to providing our customers with the latest, top quality products backed by superior service and a widespread after sales service network. Samsung is committed to showing our customer appreciation by providing follow up servicing on all of our products."

Some of the special offers that a customer can avail themselves of during the campaign include free service of products under warranty and 50 percent discount for spare parts on out of warranty products.

Larger products such as refrigerators, washing machines, room air conditioners and colour TVs over 22" screen size will be service at the customers' homes.

Other products such as audio systems, DVDs, microwave ovens and colour TVs upto 22" screen size will have to be brought into the special centres to be serviced

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