ICT Africa Headline News

SA Airports Agency Develops App

13 June, 2014

Source: Caj News Africa

Johannesburg — AIRPORTS Company South Africa has unveiled its pioneering free Airports App.

The application will assist passengers navigate any of its nine airports and make all their travel arrangements from the comfort of their smart devices.

Officials said the company, which facilitates close to 35 million passengers a year, was constantly seeking ways of enhancing service offerings.

Developed with Generation Y in mind, the app is initially available for download on Android, Apple iOS and Blackberry devices, with the exception of the Q and Z series.

It was piloted by 20 individuals comprising Honours and Masters students majoring in the fields of Information Technology, Computer Science and Informatics, and Electrical and Electronic Engineering, together with faculty members of the University of Johannesburg.

It was tested for any anomalies and functionality to ensure that it works well on a range of mobile devices.

Speaking at the launch of the app, Tebogo Mekgoe, Chief Operating Officer of Airports Company South Africa, said the introduction of the app formed part of first phase of the roll out to introduce such innovative measures to improve travel efficiency at all its airports.

“We believe that the Airports App enables our business to take advantageCof emerging technologies on smart platforms to offer travellers a virtual airport service, reliably and seamlessly.

"Statistics show that 79 percent of our travellers want more self-service options; it is an effective way of using technology to respond to passenger demands,” Mekgoe said.

The development of the Airports App is informed by research findings thatC39 percent of Airports Company South Africa's customers are between the age of 16 and 35, tech-savvy and have the information at their fingertips.

“We are providing a tool that is simple and intuitive to ensure that travellers gain the advantage of accessing information anytime, anywhere.

"The growth of personal mobile technology has ushered in a new era of passenger-centric service, offering streamlined experience through a user-friendly interface,” Mekgoe added.

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